ACD’s newly enhanced CSI surveys have provided some great feedback. In December, through an analysis of random surveys AutoClaims Direct had a positive score on every one! Some of the comments included….Timely and Polite. Very satisfied the way the claim was handled. Polite and accommodating. Pleasant and professional, Courteous.
Great job to the ACD team and this is just another aspect in our commitment to amazing customer service!
AutoClaims Direct (ACD), the leader in claims services and technology to the property and casualty industry today announced the organization’s enhanced CSI scoring program. The new CSI program provides even more insight into the performance of ACD’s field team through surveys and feedback from customers and clients. ”At ACD we are committed to providing our clients superior service at all levels and by continually analyzing our service and finding areas to improve, we become even better.” stated AutoClaims Direct CEO, Ernie Bray. “Reaching out and obtaining feedback is essential to understanding where we can focus our training. Our goal is to deliver an amazing customer experience every time.” added Bray.
How To Create An Amazing Work Environment!
By: Ernie Bray, CEO of AutoClaims Direct
Having an enthusiastic team of loyal employees who look forward to doing their job should be the goal of every employer. As a business owner who has built a successful national firm from the ground up, it’s truly the people who a make a company.
Often an entrepreneur must personally wear different hats to bootstrap a fledgling new company. As the company expands and grows, it becomes necessary to recruit and hire new employees. This is one of the hardest decisions to make as it entails relinquishing full control of the company and dispersing various responsibilities to others and trusting them to make the correct decisions. However, in order for your company to grow and mature to the highest level possible expansion is mandatory.
This event can be intimidating for those who may be good on the creative and business building end but short on hiring experience. Stepping out and interviewing, hiring and then creating a dynamic workplace is a job in itself. It’s almost an art form. Melding a team of motivated employees into a high performance unit that has pride in their work , delivers fantastic service and helps grow the company is the ultimate goal. To do this requires a leadership team that understands that dedicated, hard working employees are key to a prosperous company.
Here’s 5 key tips that I’ve used at my firm to build one of the fastest growing private companies in America.
1. Hire top quality talent. It is most important to seek out individuals who match your company’s personality. We seek people who are high energy, creative thinkers who really want to make a difference in their position. Experience is very important but a positive attitude and an eagerness to learn can often overshadow pure experience alone.
2. Treat your staff with respect. Often companies prefer to manage from a top down approach focused on a “chain of command.” We break that chain as we focus on empowering our staff by providing the tools, training and teamwork to be successful. Our mission is to help each team member grow and take ownership of their job. Collaboration at all levels happens daily regardless of job position. Our sole mission is to deliver outstanding service and solutions to our clients.
3. Inspire your team with a vision. As a leader, one must rally the staff members around a core mission. Paint this vision by giving your company a core identity that is larger than any individual. It’s a vision that everyone believes in and is committed to every day. For us it’s a commitment to superior service. Everything we do and the fabric of our company focuses on what can we do to improve our service and give our clients a satisfying experience each and every day.
4. Reward your team. Recognizing and rewarding the achievements of your team is vital. Many companies skimp on salaries and bonuses to cut costs but fail to realize that a happy and fairly compensated employee creates dedication to your company. Leaders should take time to write handwritten thank you notes, provide flexible work schedules and aim to make the work environment a fun productive place to be. This will increase morale immensely and translate into a better work product and service to the clients as well.
5. Invest in your team. One of the essential components many companies fail to do is to invest in their staff. We believe that by increasing our team’s job related skills through additional training classes, school and job development we enhance both our employees skills and improve our team as a whole. Most employees want to grow their skills and careers, so when we invest in our staff it helps them as individuals and our company in the long run.
As a leader, it is imperative to let each person know they are a valuable piece of the puzzle that creates an inspiring work environment. Investing the time in your staff must be more than just lip service but a way of assuring each employee they are an integral part of your company.
Here’s some damage that is quite interesting.Fresh new damage?…. I don’t think so. Time for a UPD Estimate.
CEO Ernie Bray of AutoClaims Direct talks about how ACD hits it out of the park when it comes to client service and product delivery.
AutoClaims Direct is again named an A.M. Best Recommended Adjuster for 2012. This is another great honor! Great job to everyone at ACD, it’s our people who make a difference!
What happened here? Our Property team is out there again handling more fixed property losses. This was quickly handled and back in the adjuster’s hands the same day.
