ACD Metro Field Staff Doing Amazing Work!

ACD’s Metro Based field staff are doing amazing work! One of our team members, Sergey in Northern California is pictured here photographing a vehicle.  During January of 2012, the field staff’s cycle time was .4 days faster than a year ago. Average appraisal severity was lower by $329.00  Recycled parts use is up 5.3%   Great work!

 

ACD’s January CSI Scores Continue To Impress!

ACD’s CSI Surveys in January provided some great feedback. Through an analysis of random surveys AutoClaims Direct again had a positive score on every one!  Comments this month included….

Very Polite and Informative

Quick and I’m very happy with the process

Accommodating to my schedule

Prompt response very pleasant and professional

On time and very professional

—–Great job to all of you!

Are Rising Frequency And Cost Of Claims Hurting Consumers?

In this article from InsuranceQuotes.com,  the Insurance Research Council found that the nationwide cost of auto insurance claims rose between 2008 and 2010.  It may be a statistical anomaly or a trend. ACD’s Ernie Bray is quoted in the article, “Anytime you have tough economic conditions, you have a lot more people trying to exaggerate their claims in order to cash in,” Bray says. “They see insurance claims as a way to get a little extra money, and this drives up the cost of claims. Someone has to pay for this, and ultimately it’s the consumer.”

Click here for the full article.

California Insurance Company Founder Pushes For Rate Change Rules…

Founder and Chairman of Mercury Insurance, George Joseph has pushed hard and has again got a ballot initiative qualified for 2012.  It would allow insurers in CA to base auto rates on whether a customer has been insured previously which could lead to discounts. Current regulations don’t allow insurers to charge varying rates based on a customer having  been previously uninsured.  The pros of the ballot initiative would mean that those who have been insured continuously could potentially receive lower rates while on the other hand, those who failed to maintain auto insurance could see rates jump. 

Click here for the full story.

Consumer Price Index Data For December

Data from the Consumer Price Index for the month of December shows a slight increase in the costs of Auto Insurance while Auto Body Repair leveled out.  The charts below show the data.