The Importance of A Complete Claims Solution

At AutoClaims Direct, we provide a superior claims management technology solution meshed with a team of leading claims service professionals. What we create is the AutoClaims Direct “experience”. The ultimate package that delivers the fastest claims cycle time and quality, enabling adjusters to process claims more efficiently and effectively.

One question posed to us recently was,  ”Why is your system quicker and more efficient than other claims technology solutions on the market?”   Well the answer is actually quite simple. We at AutoClaims Direct provide a full complete packaged solution. We provide both the technology AND the claims services.  Most other providers are a patchwork of aging claims management platforms and a vast array of varying levels of auto damage appraisal services. When an insurer utilizes a claims management solution that is clunky, cumbersome and full of patches, the workflow is not intuitive. Unfortunately many insurers find themselves locked into “contracts” that force them to use systems that are very inefficient and actually end up costing them hundreds of thousands of dollars.

We at AutoClaims Direct  service many clients nationwide and the ROI our clients experience through our  low cost, cutting edge technology has been amazing. We do have some clients that utilize our claims services which require us to “upload” to  archaic claims systems wrought with bugs and errors. We really feel for these companies as they are hamstrung and unable to fully “experience”  a streamlined workflow.  If you’re an insurer that’s looking to streamline processes with customizable solutions, be sure to fully review all products on the market before signing on the dotted line. You can save yourself and our adjusters a lot of headaches.

Why Do Some Damage Appraisals Take Longer Than 72 Hours?

The first conclusion most inexperienced claims managers jump to when questioning why an auto damage appraisal file is delayed is that it’s the field appraisers fault. This unfortunate knee jerk reaction often leads to unnecessary stress to all parties involved.  We at AutoClaims Direct wanted to take the mystery out of why files sometimes take longer than 72 hours and over the past 7 months we’ve tracked over 80,000 claims and here’s the results.