After watching this video, it doesn’t truly address the insurers side.  As an adjuster when a loss is reported from a claimant, an investigation must be completed. The duty of the claimant is to “mitigate” damages until the facts of loss from BOTH sides are addressed and the investigation is complete.  Additionally, the story doesn’t ask the question on why the claimant didn’t report the loss to his own carrier? Did he not have collision coverage?  Lastly, the repair shop was definitely overcharging for storage. In today’s age, it’s always easy to blame the insurance company but it’s important to remember, an adjuster has to make a proper investigation and all parties involved must mitigate damages. Let’s not give Government another reason to try to control yet another business sector.