After reading the release from J.D. Power on 2009 auto claims process satisfaction results released the other day, I noticed some interesting data. It shows six companies ranking quite low on the “appraisal” portion of the survey. In an effort to help them increase their overall rankings in this category in the future, AutoClaims Direct is placing an open invitation to assist these firms.
AutoClaims Direct, as the national leader in the auto damage appraising and claims technology nationwide, can provide insurers with streamlined processes and greatly increase customer satisfaction. Our reduction in cycle times, top quality damage appraisals, and unmatched technology leads to better customer service thus happier customers.
As 2010 approaches, now is the time to ask your current auto damage appraisal vendors for a full accounting of their, parts usage statistics, cycle time results and average appraisal values. While you may “perceive” everything is going great, it’s real and measurable results that count.
