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Auto damage appraisal cycle times for field appraisers is a key measure in results for any auto damage appraisal firm. In the eight months that have gone by in 2009, AutoClaims Direct has a current 1.91 day average which includes weekends. The average IA firm is currently at 4.24 days. A focus on speedy damage inspections reduces wasted time vehicle owners are spent in a rental and increases customer satisfaction.

In a internal study completed by AutoClaims Direct, insurers who employ the use of multiple appraisal vendors (ie  Vendor panels ), suffer from a great variance in appraisal cycle times and quality.  The vendor panel approach which enables insurers to “not place all their eggs in one basket” when using an independent auto damage appraisal source find this solution is wrought with erratic results.  AutoClaims Direct which provides full nationwide auto damage appraisals along with a complete end-to-end  online workflow solution has enabled claims departments to streamline the process and obtain a consistent quality uniform product regardless of the location nationwide. This is accomplished through a central auditing solution and rigorous accountability.

AutoClaims Direct considers all factors which are vital to an insurer and has technology solutions such as Rental Watch, Storage Watch, Rules Based Auditing, Live GPS Dispatching and Real Time Claim Tracking.  All of these incorporated into the company’s nationwide auto damage appraisal solution.

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