Daily Archives: January 21, 2009

Who Has The Shortest Career, NFL Players Or Claims Adjusters?

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As America prepares for Super Bowl Sunday, those who are die hard fans likely know the career for an NFL player lasts a mere three and one half years on average. Many players’ careers are cut short due to injuries and the physical toll inflicted upon the body. Hard hits, concussions, and torn knee ligaments are just a few examples. 
A claims supervisor at a major carrier recently got me thinking when he said, “When you think about it the average auto insurance adjuster’s career might even be shorter than an NFL players less the multi-million dollar salary.”  These pro athletes may be washed up in a few short years but end with a lifetime of financial security if they play it smart. Claims adjusters on the other hand are a galaxy away in compensation yet many suffer a toll on the body which far exceeds Sunday afternoon superstars… Consistent extreme mental stress.
The tough economy has lead to increased workloads, endless phonecalls, more demands, and a negative perception surrounding claims in general–all of which can take many to the breaking point. It’s not unheard of that auto claims adjusters take medical stress leave to recuperate from the demands of the job. Continuous daily stress leaves the body stewing in cortisol which is the body’s fight or flight response to stress. This over time leads to physical ailments and a poor mental outlook. Some find addictions such as overeating, smoking and drinking as ways to cope yet this path is a downward spiral.
I have heard recently from managers I know that many adjusters leave the industry after three to four years with a good amount exiting within the first year. For us veterans in the industry we are either here by choice or by necessity. Either way, we must find ways to cope with the stress this auto claims industry provides. The key is finding positive ways to cope with the stress and change behavior and attitudes.
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Here’s four tips I have found that work with great success:
1. Eat a balanced diet void of refined sugars and refined carbohydrates. That means when the dougnuts and bagels find their way into the office, avoid them at all costs. The sugar raises your insulin and is a shock to your system. Focus on lean proteins, vegetables and fruits. Also skip the sodas and candy.
2. Walk during the day. I know a claims supervisor who walks twice a day for 15 minutes during his two breaks.  He covers nearly 10 miles a week with just a leisurely walk.  Add in some basic body weight squats, lunges or pushups for about 5-10 minutes twice a week and you have a basic fitness plan. This will increase your strength, posture and sense of well being.
3. Stay organized at your desk. Keeping a clean desk will keep you focused. Clutter leads to confusion adding yet another layer of stress. Work smarter and stay organized, as it gives you control over one part of your job.
4. Don’t internalize the job. Auto claims are exactly that, just claims. We aren’t saving lives so it’s not life or death. People may yell at you and treat you poorly but remember, it’s not personal it’s a claim.  Let these things roll off your back. Easier said that done, but it’s good advice.
By focusing on these four principles, you can go a long way toward finding satisfaction in your job and extend your career much longer while avoiding the pitfalls of claims burnout.