Progressive Corporation had a solid November and a lower than expected combined ratio. Click here for the details.

Providing top notch customer service during the months of November and December is crucial to any auto insurance claims office. Vehicle owners are often busy but still want to have their claim resolved in a timely manner. AutoClaims Direct tracks any auto damage appraisal that exceeds 72 hours and provides a full accounting of why the file exceeded such time. During November and the current month of December  just over 50% of all files that exceed 72 hours are due to a weekend or holiday.  Additionally over 18% is due to a difficulty making contact with an owner.  This chart shows that over 88% of the top 4 delays are out the insurers/appraisers control.

Data source:  © 2008, AutoClaims Direct, DirectLink

Copart released their Quarterly Report yesterday and the company continues to expand….

Some in the auto repair industry may be experiencing a boom in business while others are not seeing it. This article touches on both….

According to this article, two major insurers may be interested in purchasing AIG’s auto and home insurance units……click here for more.